Refund Policy

Effective Date: [Insert Date]

Thank you for choosing [App Name], a trusted Dabbawala-style lunch box delivery service. We aim to deliver meals on time and in the best possible condition. Please read our refund policy below carefully.

1. Order Cancellations

Since the Dabbawala system follows a traditional delivery network and meals are prepared fresh each day, cancellation and refund policies are more restrictive. Please note the following:

• Early Cancellations: Cancellations must be made by [Insert Time, e.g., 7:00 AM] on the day of delivery to qualify for a refund.
• Late Cancellations: If cancellations are made after the cutoff time, no refunds will be issued due to the nature of the preparation and delivery schedule.

2. Refund Eligibility

Refunds are only provided under specific circumstances where the delivery service has been compromised. Eligible cases include:

• The delivery was missed entirely due to service error, not related to customer error (e.g., incorrect address).

3. Refund Request Process

To request a refund, please follow these steps:

• Provide details of the issue, including your order number, delivery details, and supporting evidence (e.g., photos, if applicable).
• We will review your request and respond within 24Hours.

4. Refund Processing

Once approved, refunds will be processed via the original payment method used at the time of purchase. The funds may take 3-5 business days to appear in your account depending on your payment provider.

5. Subscription and Prepaid Plans

If you have subscribed to a weekly or monthly meal delivery plan, refunds for unused portions of the subscription may be available under the following conditions:

• Refund requests for prepaid plans must be made before the start of the delivery cycle for the week or month.
• If meals have already been delivered for the subscription period, only the remaining portion of the subscription may be refunded.

6. Non-Refundable Situations

We do not offer refunds for the following circumstances:

• Customer mistakes, such as providing the wrong delivery address or being unavailable to receive the lunch box at the delivery location.
• Delays caused by factors outside of our control (e.g., traffic, weather conditions).
• Orders canceled after the delivery cutoff time (see Section 1).

7. Delivery Disruptions

In case of large-scale disruptions (such as strikes, natural disasters, or service interruptions), we will notify customers as soon as possible. In such cases, refunds or credits may be issued at our discretion depending on the situation.

8. Changes to Refund Policy

We reserve the right to modify or update this refund policy at any time. When changes are made, we will update the "Effective Date" at the top of this page. We encourage you to review this page periodically.

9. Contact Us

If you have any questions or concerns regarding our refund policy, please contact our support team:

• Email: support@pickmybox.in
• Phone: 9705750575
• Mailing Address: Flat 401, Sahithi Avenue Apartment, Vedayapalem, Nellore-4